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Contact Information
All general questions and comments can be directed
to customer service at:
customerservice@iaffeverydayheroes.com
Or, send a written request or inquiry to:
IAFFeverydayheroes.com
c/o Financial Innovations Inc.
1 Weingeroff Blvd.
Cranston, RI 02910
Prefer to place your order over the phone?
Have a question about a product or an existing order?
Call Toll Free at 1-800-562-5766, Monday-Friday 9-5 EST
[top]Privacy & Security Policy
The information that is collected during the checkout of your IAFFeverydayheroes.com order is not shared with any persons or organizations. Financial Innovations, Inc. will not sell, trade or divulge any personal information gathered during your transaction with any third party not directly involved in your transaction.
Financial Innovations, Inc. (IAFFeverydayheroes.com) will always use industry standards with regard to encryption technology when transferring and receiving consumer data exchanged on our website.
For every visitor to IAFFeverydayheroes.com, our web server does not recognize information regarding the domain or e-mail address. Our web server does collect information with regards to the type of web browser used, the referring URL to our site, details such as time of day and day of week you visited our site. This information does not include personal details on the website visitor such as e-mail address, etc.
We Protect Your Information. Transactions on IAFFeverydayheroes.com are 100%safe. For your protection, we use the most advanced online ordering security system available:SSL (Secure Socket Layers). SSL encrypts all your information so that no one can read it as it travels from your computer to ours. And we take every precaution to protect it once it arrives.
If you feel an any way that our site does not follow our privacy policy please contact us.
Placing an Order
Our goal at IAFFeverydayheroes.com is to provide you with quality products. We want to insure that placing an order with us is simply, secure and "pain free". To place an order, just follow these easy steps:
• Select your product. Our store offers a variety of products. Simply browse through the appropriate category and click on either the product name or thumbnail image. This will take you to the product description.
• Select Product Attributes. Many of our products come in a variety of sizes and/or colors. Simply use the drop down menus to select the sizes/colors you wish to order.
• Enter quantity and "add to cart". Placing items into your shopping basket allows you to save your selection until you are ready to checkout. Minimum quantities are required for most custom orders and are indicated on the product's custom order page.• Checkout. This is where you will be asked to supply your shipping and billing information so that your order may be finalized. (The checkout button is located in the left navigation bar.)
• Engraving. If you are ordering a product that offers free engraving, simply type in the text for each line of engraving up to the indicated number of characters (including spaces). Please review your text for spelling errors before adding the item to your cart. Note: Engraved items are considered custom orders - please allow up to 3 weeks for delivery.
Return Policy
We appreciate your business and want you to be satisfied with your products. If you are not completely satisfied with your purchase, merchandise will be accepted for exchange or refund. Simply follow these three steps to ensure proper processing:
• Call us at 1-800-562-5766 for authorization AND for the correct return address.
• Repack item(s) in the original packaging and include a copy of the original packing slip.
• Send your purchase back to the authorized address by any method you wish. Once the package has been received we will happily send you a replacement OR refund the original purchase price excluding the shipping charges**.
**All returns that are not due to an incorrect shipment or damaged/flawed merchandise will result in a 15% restocking fee.
We will be happy to assist you with any exchanges or replacements for items purchased through our online store. For exchanges of damaged or defective merchandise, we will credit you for the returned item upon receipt and send you a replacement with no additional shipping charges. For more information, please contact us at:
• 800-562-5766 toll free
• 401-467-3170 (in RI)
• 401-467-3570 fax
Taxes
IAFFeverydayheroes.com by Financial Innovations, is required by law to remit taxes on all non-apparel orders shipped to Rhode Island.
Shipping
Most items leave our warehouse within
3-5 business days and take approximately 3-5 business
days for delivery. Please allow additional time for any engraved items.
To Our Canadian Customers
You have a choice of shipment methods. All our products are made in USA or Canada and compliant with NAFTA. They enter Canada duty free.
United Parcel Service (UPS) shipments can be tracked until final delivery, but will incur additional Brokerage Fees to be collected on delivery in Canada.
US Postal Service / Canadian Postal Service shipments can not be tracked once they cross the US Canada border. They do not incur additional Brokerage Fees. As proof of delivery is not possible if you choose the Postal method, iaffonlinestore.com (Financial Innovations) will not be responsible if the package is lost beyond the US border.
Terms of Service
We reserve the right to correct programming errors and to refuse sales made with incorrect pricing.